TERMS & CONDITIONS

These terms apply to every order placed on thelumiclub.com. Please read them before you buy. By placing an order you agree to them.

1. About us

thelumiclub.com is operated by Kylmäkorpi Sp. z o.o., ul. Bałtycka 6, 61-013 Poznań, Poland, trading as LUMI. Our full company and contact details are in our Legal Notice.

2. Age restriction

You must be 18 or over to buy from us. Nicotine products are not for sale to anyone under 18. By completing a purchase you confirm you are of legal age, and you agree that we will verify your age electronically at checkout. We will cancel and refund any order we cannot age-verify. See our Age Verification Policy.

3. Our products

LUMI nicotine pouches are tobacco-free and sold for adult use only. They are not smoking cessation products and are not licensed as medicines. Please read the health warning in our Legal Notice before use.

Product images are illustrative. We may change formulations, flavours and strengths; the description shown at the time you order is the one that applies to your order.

We may refuse or cancel any order — for example where we cannot verify your age, where stock is unavailable, where a price has been listed in error, or where we reasonably suspect misuse or resale in breach of these terms. If we cancel, we refund you in full.

4. Placing an order

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation email. An order confirmation is an acknowledgement, not an acceptance.

If we discover an obvious pricing error before dispatch, we will contact you and give you the choice of paying the correct price or cancelling for a full refund.

5. Pricing and payment

All prices are shown in pounds sterling and include UK VAT. Delivery charges are shown separately at checkout before you pay — see our Shipping Policy.

We accept the payment methods shown at checkout. Payment is taken when you place your order. We may change prices at any time, but changes do not affect orders already placed.

6. Delivery

We deliver to UK addresses only. Dispatch times, delivery methods, charges and estimated delivery windows are set out in our Shipping Policy, which forms part of these terms. Delivery estimates are estimates and are not guaranteed.

Risk in the products passes to you on delivery. You own the products once we have received payment in full.

7. Subscriptions

Where you choose a subscription, the following applies in addition to the rest of these terms.

7.1 What you are agreeing to. A subscription is a continuing contract. You authorise us to take a recurring payment from your chosen payment method at the interval you select, until you cancel. The price, the interval and the products are shown to you before you confirm, and are confirmed again in your order confirmation email.

7.2 Available intervals. You may choose delivery every month or every two months. You can switch between the two at any time in your account area; the change takes effect from your next renewal.

Subscriptions are priced at the same rate as a one-off purchase. There is no subscription premium, no minimum term and no cancellation fee.

7.3 Renewals. We will email you before each renewal payment is taken, telling you the amount and the date. Each renewal is dispatched on the same terms as your original order.

7.4 Cancelling. You may cancel at any time, with no cancellation fee, through your account area on thelumiclub.com or by emailing support@thelumiclub.com. Cancellation takes effect immediately, and applies to any renewal that has not yet been dispatched. If a renewal payment has already been taken but the order has not left our warehouse, we will cancel that delivery and refund it in full. Orders already dispatched are subject to the Refund & Returns Policy in the ordinary way.

7.5 Changing your subscription. You can change the delivery interval, products, quantity, delivery address or payment method in your account area, or by contacting us.

7.6 Failed payments. If a renewal payment fails we will email you straight away with a link to update your payment details, and we will automatically retry the payment up to five times over seven days. If it still has not gone through, your subscription is placed on hold — nothing further is charged and nothing is dispatched — and we will contact you again. If the payment has not been resolved within 21 days of the first failed attempt, we will cancel the subscription. You can start a new one at any time. We do not dispatch products we have not been paid for.

7.7 Price changes. If we change the price of a subscription, we will give you at least 30 days’ notice by email before the change takes effect, and you may cancel before then without charge.

7.8 Your cancellation rights. Your statutory 14-day right to cancel applies to your first order and to each individual delivery, as set out in our Refund & Returns Policy.

8. Returns, refunds and cancellation

Your statutory rights, including your 14-day right to cancel, and the exception for sealed goods, are set out in our Refund & Returns Policy, which forms part of these terms.

9. Your account

If you create an account, keep your login details confidential and tell us promptly if you believe someone else has used them. You are responsible for activity on your account, except where it results from our failure.

10. Using this website

10.1 Acceptable use. You may not use this site unlawfully, attempt to gain unauthorised access to it, or use it to obtain our products for onward supply to anyone under 18. You may not use it to send unsolicited advertising, to imply a commercial relationship with us that does not exist, or to transmit malicious code.

10.2 Unauthorised access. You must not attempt to access other users’ data, damage the site or its servers, or launch a denial-of-service attack against it. Doing so is an offence under the Computer Misuse Act 1990 and we will report it.

10.3 Your account details. Keep your password confidential and tell us promptly if you think someone else has used your account — see section 9.

10.4 Linking to us. You are welcome to link to our pages in a way that is fair and does not suggest an association or endorsement that does not exist. Please do not frame our pages within another site. We may withdraw permission to link at any time.

10.5 Availability. We aim to keep the site available and up to date, but we do not guarantee it will be uninterrupted or error-free, and we may suspend or withdraw parts of it. This does not affect your rights in relation to any order you have already placed.

11. Intellectual property

All content on thelumiclub.com, including logos, images and text, belongs to Kylmäkorpi Sp. z o.o. or its licensors and may not be reproduced without our prior written permission.

12. Our liability to you

12.1 Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of your statutory rights under the Consumer Rights Act 2015, including that goods must be as described, fit for purpose and of satisfactory quality;
• defective products under the Consumer Protection Act 1987;
• any other liability that cannot be excluded or limited by law.

12.2 Subject to 12.1, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss or damage.

12.3 Subject to 12.1, we have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

12.4 Subject to 12.1, our total liability in connection with any order will not exceed the price you paid for the goods in that order.

13. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control. If such an event occurs we will contact you as soon as possible, and you may cancel and receive a refund for products you have paid for but not received.

14. Changes to these terms

We may update these terms. The version in force when you place your order is the version that applies to that order. For subscriptions, we will give you at least 30 days’ notice of changes that affect you.

15. General

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. A delay in enforcing these terms is not a waiver of our rights.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live.

17. Contact

support@thelumiclub.com · 0800 707 4700