Terms and Conditions

Please read these terms and keep a copy (print or save this page). They apply to every order placed on thelumiclub.com.

By placing an order you agree to these terms.

Our Privacy Policy and Cookie Policy form part of these terms. Age verification (section 2), delivery (section 6) and your cancellation and return rights (section 8) are set out in full below. Nothing in these terms cuts down your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

1. About us

thelumiclub.com is operated by Kylmäkorpi Sp. z o.o., ul. Bałtycka 6, 61-013 Poznań, Poland, trading as LUMI. Our full company and contact details are in our Legal Notice.

2. Age restriction and age verification

This section is our written age-verification policy for thelumiclub.com.

2.1 Who we sell to. LUMI nicotine pouches are for adults only. You must be 18 or over to buy from us. We already refuse sales to anyone under 18. From 29 October 2026 it will be a criminal offence in the United Kingdom to sell nicotine products, including nicotine pouches, to anyone under 18, and for an adult to buy them for someone under 18.

2.2 Why every order is checked. We never see the customer. Every order is therefore checked with Yoti. That is stricter than a shop Challenge 25 policy. In Scotland, from 29 October 2026 a business that sells nicotine products must operate a written age-verification policy; this section is that policy for this shop. Until England and Wales publish their own statutory age-verification defence rules, we do not claim that Yoti is that defence there. We use it because we cannot see you and we will not dispatch without a pass.

2.3 How the check works. After you click Pay now we take payment and then open a Yoti popup. Yoti is not a field on the checkout form. Yoti carries out the check. We receive a pass or fail result and a record that the check was done for that order. We do not use that data for marketing. The decision is automated. If you think it is wrong, email support@thelumiclub.com and we will review it.

If Yoti cannot confirm you are 18 or over, we cancel the order, refund you in full and do not dispatch. There is no sale. A tick-box or typed date of birth on its own is not enough.

2.4 Delivery. An adult aged 18 or over must receive the parcel, even if Royal Mail does not check ID at the door. We do not deliver to lockers or to BFPO addresses.

2.5 What we keep. We keep the pass/fail result and the order it belongs to so we can show we verified age on that sale. We keep that record for up to 6 years, then delete it. Yoti is an independent controller for the check itself. Read Yoti’s own privacy notice when the popup opens.

2.6 Buying for someone else. You must not buy LUMI for anyone under 18. If we reasonably believe an order is for a minor, we will cancel it and may close the account.

3. Our products

LUMI nicotine pouches are tobacco-free and sold for adult use only. They are not smoking-cessation products and are not licensed as medicines. Please read the health warning in our Legal Notice before use.

Product images are illustrative. We may change formulations, flavours and strengths; the description shown at the time you order is the one that applies to your order.

We do not give free samples. Discount codes are explained in section 5.

We may refuse or cancel any order — for example where we cannot verify your age, where stock is unavailable, where a price has been listed in error, or where we reasonably suspect misuse or resale in breach of these terms. If we cancel, we refund you in full.

4. Placing an order

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation email. An order acknowledgement is not an acceptance.

Before you pay, checkout will show the products, the total price including VAT, delivery charges and, for a subscription, the renewal frequency and the amount that will be taken on renewal.

If we discover an obvious pricing error before dispatch, we will contact you and give you the choice of paying the correct price or cancelling for a full refund.

5. Pricing and payment

All prices are shown in pounds sterling and include UK VAT. Delivery is £2.99 on orders under £29.90, and free on orders of £29.90 or more. Delivery charges are shown at checkout before you pay. See section 6.

We accept the payment methods shown at checkout. All of them are processed by PayU S.A. Apple Pay and Google Pay can be used for a one-off basket only. A subscription must be paid by card through PayU. We do not store your full card number.

Payment is taken when you place your order. We may change one-off prices at any time, but a change does not affect an order already placed, except as set out for subscriptions in section 7.

We are registered for UK VAT (GB 449 4108 82). VAT is included in the prices shown. If you need a VAT invoice, email support@thelumiclub.com with your order number.

Discount codes. From time to time we may issue a discount code. A code must be entered at checkout before you pay; we cannot apply it afterwards. Unless we say otherwise when we issue it, one code can be used per order, it applies to one-off orders and to the first payment of a new subscription only, it has no cash value and it expires on the date we state. If you cancel or return an order bought with a code, we refund the amount you actually paid. We may withdraw a code or refuse an order where we reasonably suspect a code is being misused or shared in breach of its conditions.

6. Delivery

6.1 Where we deliver. We deliver to United Kingdom postal addresses only, including Northern Ireland. We do not deliver to British Forces Post Office (BFPO) addresses, lockers, or addresses outside the UK. An adult aged 18 or over must receive the parcel.

Orders are made in our factory in Poznań and dispatched to you from our warehouse at Metoni Logistics, Unit 2, Redwall Close, Dinnington, Sheffield S25 3QA, as a UK domestic parcel.

6.2 Delivery method and cost. All orders are sent by Royal Mail Tracked 24.

• Orders under £29.90: £2.99
• Orders of £29.90 or more: free

That is the only delivery option we offer. The charge, or that delivery is free, is shown at checkout before you pay.

6.3 Order cut-off.

• Monday–Friday before 1pm: dispatched the same working day
• Monday–Friday after 1pm: dispatched the next working day
• Saturday–Sunday: dispatched the following Monday

Bank holidays follow the next-working-day rule.

6.4 Estimated delivery. Royal Mail Tracked 24 typically delivers within 1–2 working days of dispatch, Monday to Saturday. These are estimates, not guarantees. If we have not agreed a different date with you, we will deliver within 30 days of the contract being formed.

6.5 Dispatch confirmation and tracking. We email you when the order is dispatched and include a tracking number. You can also see tracking in your account under Orders.

6.6 If you are not in. If no one can take the parcel and it cannot go through the letterbox, Royal Mail will leave a card explaining how to rearrange delivery or collect from a local delivery office.

6.7 Failed or uncollected deliveries. If you do not rearrange delivery or collect the parcel within Royal Mail’s time limit, it may come back to us. If that happens because you did not collect or rearrange, we may charge a reasonable re-delivery fee of £2.99 before we send it again. If Royal Mail failed for a reason that was not your fault, we will resend without that charge.

6.8 Delays. If your order is delayed by something outside our control, we will contact you as soon as we can. If you have not received it within 5 working days of the dispatch email, email support@thelumiclub.com and we will investigate. If we miss an agreed delivery period and the delay is our responsibility, you may cancel and receive a refund for products you have paid for but not received.

6.9 Responsibility and ownership. Risk in the products passes to you on delivery to the address you gave us. You own the products once we have received payment in full.

7. Subscriptions

Where you choose a subscription, the following applies in addition to the rest of these terms.

7.1 What you are agreeing to. A subscription is a continuing contract. You authorise us to take a recurring payment from your chosen payment method at the interval you select, until you cancel. The price, the interval and the products are shown to you before you confirm, and are confirmed again in your order confirmation email.

7.2 Intervals. You may choose delivery every month or every two months. To switch between the two, cancel the subscription and start a new one with the interval you want, or move the next delivery date in your account. The change takes effect from the next renewal that has not yet been charged.

There is no minimum term and no cancellation fee.

7.3 Price lock. The subscription unit price is the price shown at checkout when you subscribe. We lock that unit price for as long as the subscription runs, except as set out in 7.10.

A later one-off promotion on the site does not raise or lower your locked subscription price. If we offer a cheaper subscription promotion, you can switch to it; we will not put you on it automatically.

Delivery charges are not part of the price lock. Delivery remains £2.99 on orders under £29.90 and free on orders of £29.90 or more, unless we change section 6. If we change delivery charges for subscribers, we will give you at least 30 days’ notice and you may cancel.

7.4 Renewals. We will email you before each renewal payment is taken, telling you the amount and the date. Each renewal is dispatched on the same terms as a one-off order of those products.

7.5 Cancelling. You may cancel at any time, with no cancellation fee, through your account on thelumiclub.com or by emailing support@thelumiclub.com. Cancellation takes effect immediately and applies to any renewal that has not yet been dispatched. If a renewal payment has already been taken but the order has not left our warehouse, we will cancel that delivery and refund it in full. Orders already dispatched are subject to section 8 in the ordinary way.

7.6 Changing your subscription. In your account you can change the next delivery date, the delivery address and the payment method. To skip a delivery, move the next delivery date forward — for example by 30 days — before that cycle is charged; there is no separate skip button. You cannot change the products, the quantity or the delivery interval in your account. To change interval, cancel and start a new subscription with the interval you want, or move the next delivery date. For a change of products or quantity, email support@thelumiclub.com. Changes apply to the next cycle that has not yet been dispatched.

7.7 Failed payments. If a renewal payment fails we will email you with a link to update your payment details, and we will retry the payment up to five times over seven days. If it still has not gone through, your subscription is placed on hold — nothing further is charged and nothing is dispatched. If the payment has not been resolved within 21 days of the first failed attempt, we will cancel the subscription. You can start a new one at any time. We do not dispatch products we have not been paid for.

7.8 Commercial price changes. We will not raise your locked subscription price because we have changed the one-off price on the site, or because a promotion has ended for other customers. The only increase to a locked unit price is the tax or duty exception in 7.10.

7.9 Introductory or promotional offers. If you signed up on a promotional price, the subscription continues after that promotion at the price we told you before you subscribed, unless you cancel.

7.10 Change in law, tax or duty — exception to the price lock. The price lock in 7.3 does not apply if a new tax, duty, levy or similar official charge is introduced or increased in the United Kingdom, or an existing one is applied to nicotine pouches.

In that case we may increase the locked unit price by the extra tax, duty or levy that has to be paid on the products in that delivery (including VAT on that extra amount, if VAT is due on it). We will email you at least 30 days before the first delivery at the new price, showing the old locked price, the extra official charge, and the new price. You may cancel as soon as you receive that notice, with no fee.

If the extra official charge, or a change in law, means we cannot reasonably continue the subscription at all, we may end it on the date given in that notice. If a change in law means we cannot lawfully sell the products to you, we may end the subscription immediately.

In every case we refund any payment already taken for a delivery that has not yet been dispatched. The price lock does not require us to keep selling at a pre-duty price once the duty has to be paid.

7.11 Your cancellation rights. Your statutory 14-day right to cancel applies to your first order and to each individual delivery, as set out in section 8.

8. Returns, refunds and cancellation

This section explains your legal rights and how to use them. Nothing in it cuts down your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

8.1 Your 14-day right to change your mind. For most goods bought online you may cancel within 14 days of the day after you receive them, without giving a reason. If an order arrives in more than one parcel, the 14 days start the day after you receive the last parcel. You then have a further 14 days from the day you tell us you are cancelling to send the goods back.

8.2 Sealed nicotine products — packs of five. You do not have the change-of-mind right for products that were sealed for health protection or hygiene reasons once you have unsealed them after delivery.

LUMI is sold only as a sealed pack of five tubs. We do not sell single tubs, and the sealed pack is the unit you buy. A change-of-mind return must therefore be the complete pack, unopened, with its original seal intact. Once a pack has been opened it cannot be returned as a change-of-mind cancellation, and we cannot accept individual tubs or part-packs. Unopened, still-sealed packs may be returned within the 14-day window. None of this affects your rights if a product is faulty (8.6).

8.3 How to cancel. Email support@thelumiclub.com with your order number and a clear statement that you want to cancel. You may use the model cancellation form at the end of this section, but you do not have to. We will confirm we have received your cancellation.

8.4 How to send the goods back. Return the products, without undue delay and in any event within 14 days of telling us you cancel, to:

LUMI returns
Metoni Logistics c/o LUMI
Unit 2, Redwall Close
Dinnington
Sheffield
S25 3QA
United Kingdom

For a change-of-mind return you pay the return postage, unless the item is faulty or we sent the wrong thing. We recommend a tracked service.

Keep the packs sealed. We may deduct from your refund if you handled the goods beyond what was necessary to establish their nature, characteristics and functioning.

8.5 Refunds after you cancel. Once we have the returned goods, or you have given us evidence they have been sent, we will refund the product price and the standard outbound delivery charge to your original payment method within 14 days. We may wait until we have the goods or proof of return.

We do not refund extra delivery costs if you chose a more expensive delivery option than the cheapest we offered. The only delivery option on this site is Royal Mail Tracked 24, at £2.99, or free on orders of £29.90 or more.

8.6 Faulty, not as described, or not fit for purpose. If an item is faulty, not as described, or not fit for purpose, you have rights under the Consumer Rights Act 2015 that are separate from the 14-day cooling-off right.

• For the first 30 days after delivery you can reject the goods and get a full refund.
• After 30 days you are entitled to a repair or replacement. If that fails, you can get a price reduction or a refund.
• If a fault appears within six months, it is generally assumed to have been there when you bought the item, unless we can prove otherwise.

If the item is faulty or we sent the wrong thing, we cover reasonable return postage.

Email support@thelumiclub.com with your order number and a short description of the problem. We may ask for photos. We will inspect returns that are said to be faulty.

Once we confirm you are entitled to a refund, we will pay it within 14 days to your original payment method.

Sale items have the same statutory rights as full-price items.

8.7 Subscription deliveries. Each subscription dispatch has its own 14-day change-of-mind right, subject to the sealed-goods exception. Cancelling the subscription itself is explained in section 7 and on our Subscription page. Cancelling the subscription does not automatically return a parcel that has already been delivered.

8.8 Your legal rights. Nothing in this section affects your statutory rights. Independent advice is available from Citizens Advice.

Model cancellation form

(Complete and email this to support@thelumiclub.com only if you want to cancel the contract.)

To: Kylmäkorpi Sp. z o.o. trading as LUMI, support@thelumiclub.com

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:

Ordered on* / received on*:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s) (only if this form is notified on paper):
Date:

*Delete as appropriate.

9. Your account

If you create an account, keep your login details confidential and tell us promptly if you believe someone else has used them. You are responsible for activity on your account, except where it results from our failure.

10. Using this website

10.1 Acceptable use. You may not use this site unlawfully, attempt to gain unauthorised access to it, or use it to obtain our products for onward supply to anyone under 18. You may not use it to send unsolicited advertising, to imply a commercial relationship with us that does not exist, or to transmit malicious code.

10.2 Unauthorised access. You must not attempt to access other users’ data, damage the site or its servers, or launch a denial-of-service attack against it. Doing so is an offence under the Computer Misuse Act 1990 and we will report it.

10.3 Linking to us. You may link to our pages in a way that is fair and does not suggest an endorsement that does not exist. Please do not frame our pages within another site. We may withdraw permission to link at any time.

10.4 Availability. We aim to keep the site available, but we do not guarantee it will be uninterrupted or error-free, and we may suspend or withdraw parts of it. This does not affect your rights in relation to any order you have already placed.

10.5 Reviews. Product reviews on this site are written by customers and hosted by Klaviyo. A review must be your own genuine experience of a product you bought. We do not pay for reviews or offer anything in return for a positive review. We publish positive and negative reviews alike, but we may remove a review that is unlawful, offensive, contains personal data about someone else, promotes another business, or that we reasonably believe is not genuine. By submitting a review you allow us to display it on this site with the name you chose.

11. Intellectual property

All content on thelumiclub.com, including logos, images and text, belongs to Kylmäkorpi Sp. z o.o. or its licensors and may not be reproduced without our prior written permission.

12. Our liability to you

12.1 Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any breach of your statutory rights under the Consumer Rights Act 2015, including that goods must be as described, fit for purpose and of satisfactory quality
• defective products under the Consumer Protection Act 1987
• any other liability that cannot be excluded or limited by law

12.2 Subject to 12.1, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss or damage.

12.3 Subject to 12.1, we have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

12.4 Subject to 12.1, our total liability in connection with any order will not exceed the price you paid for the goods in that order.

13. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control. If such an event occurs we will contact you as soon as possible, and you may cancel and receive a refund for products you have paid for but not received.

14. Changes to these terms

We may update these terms. The version in force when you place your order is the version that applies to that order. For subscriptions, we will give you at least 30 days’ notice of changes that affect you.

15. General

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. A delay in enforcing these terms is not a waiver of our rights.

We may transfer this contract (for example if the business is sold or moves within our group). Your rights stay the same.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live.

17. Contact

support@thelumiclub.com · 0800 707 4448

Monday to Friday, 8am to 4pm (UK time), excluding bank holidays. We aim to reply within one working day.

If something has gone wrong, tell us first and we will try to put it right. Our complaints route, and how to escalate if you are still unhappy, is in our Legal Notice.