Accessibility

This statement covers thelumiclub.com/uk, run by Kylmäkorpi Sp. z o.o. trading as LUMI: how accessible the site is, what we know is not yet right, and how to contact us if you have a problem.

Our commitment

We want everyone who is legally allowed to buy from us to be able to use this site, whatever device or assistive technology they use. That means being able to read product information, check prices and delivery costs, go through the age check and checkout, and manage an account or subscription without needing sight, a mouse or fine motor control.

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. New pages and changes are written against that standard.

How accessible the site is now

This site is partially compliant with WCAG 2.2 level AA. The main content, product pages, guides and legal pages are built with semantic headings, landmarks and descriptive link text, work at 200% zoom, and can be navigated by keyboard. The areas listed below do not yet fully meet the standard.

Known limitations

• Basket drawer and pop-ups. The sliding basket and some dialogs do not always move keyboard focus into themselves or announce themselves to screen readers.
• Cookie banner. The consent dialog is provided by Cookiebot. It is keyboard-operable, but its wording and controls are not fully under our control.
• Payment and age check. Card payment runs on PayU’s pages and the age check on Yoti’s. We choose these providers partly on accessibility, but we cannot change their interfaces.
• Images. Some older product and lifestyle images carry generic alternative text. We are replacing these as pages are reviewed.
• Colour contrast. Some secondary text and disabled buttons fall below the 4.5:1 contrast ratio.
• Forms. Some error messages at checkout are shown visually but not announced to screen readers.

If you find a problem that is not on this list, please tell us.

Using the site your way

• Zoom: Ctrl and + (Windows) or Cmd and + (Mac) to enlarge the page. Content reflows rather than scrolling sideways.
• Text size and contrast: use your browser or operating system settings; the site does not override them.
• Keyboard: Tab and Shift+Tab move between links and controls and Enter activates them. A “Skip to content” link is the first item on every page.
• Screen readers: headings and landmarks are in place so you can jump between sections; product prices and delivery costs are plain text, not images.

Alternative formats

If you need any information on this site — including the Terms, the health warning or a receipt — in a different format such as large print or plain text, email us and we will send it within five working days.

Tell us about a problem

If you cannot do something on this site, or you want to tell us about an accessibility problem, contact us:

support@thelumiclub.com · 0800 707 4448
Monday to Friday, 8am to 4pm (UK time), excluding bank holidays.

Please tell us the page, what you were trying to do, and the browser and assistive technology you were using. We aim to reply within one working day and to fix or work around the problem as quickly as we can.

How we keep improving

• We check new pages and design changes against WCAG 2.2 AA before they go live.
• We test the key journeys — product page, basket, checkout, account — with a keyboard and a screen reader after significant changes.
• We keep this statement up to date and review it whenever the site changes substantially.

About this statement

This statement was prepared on 15 September 2026. We are not a public sector body, so the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 do not apply to us; we publish this statement voluntarily, and our duties under the Equality Act 2010 to make reasonable adjustments still apply.