Do you offer free delivery, and how long does it take to receive my order?
Yes. Delivery by Royal Mail Tracked 24 is free on orders over £29.90 (four or more 5-packs); smaller orders are £2.99, shown at checkout before you pay. Order before 1pm Monday to Friday and we dispatch the same working day. Royal Mail usually delivers within 1–2 working days, Monday to Saturday – delivery times are estimates rather than a guarantee.
How can I track my order?
Once your order is shipped, you’ll get an email with the tracking number. You can also view it anytime in the “Orders” section of your account profile.
How does the subscription work?
With our subscription service you receive regular shipments of Lumi nicotine pouches at the same flat price as a one-off order, locked for as long as the subscription runs. Choose the quantity and whether you want a delivery every month or every two months. Subscribing gives you hassle-free automatic deliveries, so you don’t have to reorder manually.
Can I change or cancel my subscription?
Yes. From your account you can change the next delivery date, the address and the payment method, or cancel altogether – there is no minimum term or cancellation fee. To change the quantity, email support@thelumiclub.com before your next renewal. Changes apply to the next shipment that has not yet been dispatched.
Is there a minimum subscription period?
No, there’s no minimum commitment. You can choose how long you want to stay subscribed and can cancel at any time without penalties or extra fees. Just note that once a package has been shipped, that particular shipment can’t be canceled, but future ones can be adjusted.
What ingredients are used in LUMI nicotine pouches?
LUMI nicotine pouches are made with top-quality, pharma-grade and food-grade ingredients. We also use plastic-free materials for our pouches.
How should I store LUMI?
To keep your nicotine pouches fresh and flavourful, store them in a cool, dry place, away from direct sunlight. Make sure to keep them in their original packaging and seal the container properly after each use to retain their moisture and taste.
How can I pay for my order?
We accept credit/debit cards, Apple Pay, and Google Pay, all processed securely by PayU. Your payment info is stored safely, and we don’t have access to your card details.
Is PayU a safe and secure way to pay?
Yes! PayU is a globally trusted payment provider used by millions of customers in over 50 countries. It adheres to the highest security standards, including PCI-DSS Level 1 certification, ensuring your payment details are encrypted and protected. PayU is part of Prosus, a publicly listed global tech group. At The Lumi Club, we prioritize your data and payment security, and by partnering with PayU, we ensure all transactions are handled safely and securely. We have no access to your payment details.
How do I use nicotine pouches?
It’s easy to use nicotine pouches. Just take one from the container and tuck it between your upper lip and gum. Let it sit there comfortably as the nicotine is slowly released and absorbed through the lining of your mouth.
